VDI 2 for 1 Lift pass?

Dave Mac wrote:Andy, this has to be a phone call job to Crystals. RoseR did that, I think with Inghams, and she was offered the deal retrospectively, no questions asked. Be polite, but firm, that you expect to be offered this. State that they should be fair.

If you do not get any joy, you state that you wil be sending in an email, and copying it to the travel editor of the Sunday Times.

Then do it. Show on the email that you have copied it.

Yep got the deal I wanted it was'nt lift passes 'tho, just a double dicount offered after the early bird deal. They would'nt honour it first so I spoke to some-one higher and they did'nt hesitate. They said it was because I was a long standing customer, although I had only used them once. So have another go, as Dave says politely but firmly.

Hi andy,

Just a thought, have you already paid the lift pass money up front, or do you pay the rep once in resort?, if it is the latter then you should qualify for the discount as you will have purchased the passes during the relevent qualifying period i would think.

Also if in the information it does not say in the small print etc that bookings made prior to the offer being made are exempt from the offer, then they are surely liable and must honour the offer?....maybe someone else on the site with a better understanding of Contract Law could help.

If in doubt as mentioned before go down the Watchdog/National Papers/ABTA route

Best of luck

jon

As we are in the same chalet at the same time, I've also had a look at both Crystal and Thomson websites and both are doing the same offer.

I've emailed them saying we want to take advantage of the offer as we're staying at the chalet on the specified dates, there is nothing that states 'at the time of booking' so we'll see what they say.

My initial problem was that Crystal wouldn't speak to me directly as I booked through a travel agent and they said all would have to go back through them.

Obviously the travel agent has less interest in "leaning" on them so I'm currently on hold to try to get through to them myself

The Crystal website does state at the bottom of the 2 for 1 page :

"* Terms & Conditions
2 for 1 list pass offer valid on bookings made after 1st November 2009.
Included on selected accommodation on selected dates.
Subject to availability, see accommodation pages for full details. Prices subject to change."

Which will be their get out clause but I will be trying hard! - I like the point from jonG that, as I havent paid for the passes yet, my booking for them will be after the qualifying period starts......

Thanks for all the comments

Andy

Andy did you have any luck?

Not thus far - amazingly the boss thought I should do some work after being on hold for 40 mins and getting nowhere

As I need every penny to afford my VDI lift pass when its not going to be 2 for 1 I agreed with him and hung up in the hope of getting paid next week :mrgreen:

Will be trying again in a bit

Have just got 2 x 6 day Espace Killy passes for the bargain sum of £205. Andy, I'll PM you.

ooooooooooooooooooooooooooooooooooh

Please Do !!!!!!!!

If it works for me I'll buy you a pint in Dicks! (just the one you understand as that's about the same price as a £100 saving on lift pass) 8)