Beware of ŠPINDLERŮV MLÝN

This is the fourth ski trip we took in this season in 4 countries: Poland,Germany, Austria and Czech. This is the worst experience EVER in my skiing life. The resort, actually the whole city, is trying to GET YOU. They treat you like thieves, and refused to reimburse/exchange unused day-passes. We are a family of 3 with a 3-year old so my husband and I couldn't ski at the same time. Like we did in the other countries, we bought one 4-day ski pass that my husband skied in AM while I skied in PM. At 3pm of the 1st day, the pass was "broken" so I went to the office to fix it. It turned out that they canceled the pass because my husband and I shared, and that they refused to reimburse me the remaining 3 days, and treated me like a thief. I had to negotiate with them to use their phone to call their headquarters that the woman was very reasonable, and instructed the people in the office to reimburse me for the 3 days, but I had to buy 3 single day parents tickets. On the 3rd day (Saturday), my husband couldn't ski so the first thing I did after getting to the resort was to go to the ticket office to exchange the parents' pass to a regular pass. I was told that the pass cannot be reimbursed, and the headquarter was closed because it was Saturday.

Saint Peter's resort (the Olympic site) had no parking, but near the entrance on the street, there is a pull-off area for 3 cars that people regularly drop off and pick up skiers. While driving by, we witnessed many drivers got tickets or got their car booted (when nobody was in the car) because it was not allowed to stop there period even for a quick pick up or drop off. Now that begs the question, if it is not allowed to even stop there, why do they build the pull-off area at the first place. It seems to be designed to trick people to violate the no-parking so that they can get fines from people.

Now about the resort, the slopes are icy (that's why my husband got injured), and many of the slopes are not groomed, and man-made snow from nights are simply spread, but left with small piles and lumps, which are not helping the skiing experience. Finally, the lifts are not covered/heated as in Karpacz, Poland and Austria so the so-called modern 5 star resort is nothing like it. Instead of investing money in taking pictures of the skiers at the left area, they should spend the money to improve the skiing experience.