Ryanair Cancels Third Party Flight Bookings

in point of fact, Ryanair have said they will refund money according to the press reports so that's fair enough. People will lose any commission paid to third parties which is understandable.

More to the point, if you look at their web site, you'll see they are in legal dispute with these third parties and have been for a while, they've forced a few to stop already. That would mean if you bought a ticket recently from ABC travel for Ryanair then ABC travel knew full well the Ryanair objected and would be taking action. You also see they announced this on the 5th of August for action on the 11th.

The travelling public will remember that in August 08 Ryanair ruined their holiday plans, no matter what goes on behind the scenes. I doubt they will have forgotten by next summer. Still, all publicity is good publicity eh :mrgreen:

In point of fact, the refund will go to the intermediary who made the booking, not the passenger. This will inevitably lead to delays in refunds being received.

bandit wrote:The travelling public will remember that in August 08 Ryanair ruined their holiday plans, no matter what goes on behind the scenes. I doubt they will have forgotten by next summer. Still, all publicity is good publicity eh :mrgreen:

never for Ryanair though ) they seem to relentlessly get bad press, no wonder they've developed thick skins.

bandit wrote:In point of fact, the refund will go to the intermediary who made the booking, not the passenger. This will inevitably lead to delays in refunds being received.

does it? i wasn't sure, the booking is in the name of the actual passenger isn't it? and does Ryanair have the proper passenger details? one of their complaints was they didn't. Legally you must be right, Ryanair to the third party and the third party to the customer following the underpinning contracts with the obvious caveat that in this case the underpinning contracts weren't legally made.

ise wrote:

bandit wrote:In point of fact, the refund will go to the intermediary who made the booking, not the passenger. This will inevitably lead to delays in refunds being received.

does it? i wasn't sure, the booking is in the name of the actual passenger isn't it? and does Ryanair have the proper passenger details? one of their complaints was they didn't. Legally you must be right, Ryanair to the third party and the third party to the customer following the underpinning contracts with the obvious caveat that in this case the underpinning contracts weren't legally made.

http://www.thisismoney.co.uk/news/article.html?in_article_id=449450&in_page_id=2

The company has no means of contacting consumers through external sites, so if these do not inform their customers that their flights have been cancelled, thousands of passengers could be left stranded at airports.

Ryanair will offer them a refund for the flight, but this will only be through the intermediary site used.

bandit wrote:

http://www.thisismoney.co.uk/news/article.html?in_article_id=449450&in_page_id=2

Interesting, a fantastic exercise in totally missing the point in terms of the (reported) comments from consumer groups.

It's interesting how entrenched the idea of cheap flights has become, in ten years it seems to have to become an historic and inalienable right to fly to (not very near) Alicante for a fiver :D

ise wrote:

bandit wrote:

http://www.thisismoney.co.uk/news/article.html?in_article_id=449450&in_page_id=2

Interesting, a fantastic exercise in totally missing the point in terms of the (reported) comments from consumer groups.

It's interesting how entrenched the idea of cheap flights has become, in ten years it seems to have to become an historic and inalienable right to fly to (not very near) Alicante for a fiver :D

I think that you may mean Barcelona, but I know what you mean :D

But its only right Joe public want`s it`s share of the cake when they have consistantly fed the fat cat`s and shareholder`s. Company`s are so hung up on making billion`s in profit that they dont care about you the consumer once you have handed over your money.

AJ Adele

I am not a fan of Ryanair, but to be fair, they are open about their offer. (Apart from not complying in a timely way with the European directive to display complete fares, an issue in which they have shown to be in the wrong) It is up to the punter if they choose the offer, or not.

In the event, Ryanair do not have much in the way of flights of interest to me. So I have no axe to grind either way.

If their Ts&Cs are clear, and Ise is usually accurate about contractual issues, then any third parties making a Ryanair offer deserve what is coming to them. It isn't Ryanair that would be letting the punters down, it is the third parties.

Did Ryanair do this in the right manner? It may be argued that they have done. If people have, by using third parties, been paying over the odds, (and they cannot have been paying the same price as with Ryanair direct), then by taking a quick short term action, Ryanair may be doing it's real customers a favour.

I do use Easyjet a lot, also open about their offer. I can, and have, flown using just hand baggage, so paid no extras. I have always found them to be much better value, and more available, than using charter flights. Tony H finds differently, in his circumstances. Therein lies the rub, Easyjet Edin-Mun gets me to the Austrian Alps quickly and at moderate cost. Tony H has a different circumstance.