Crystal ski

We took the family with Crystal and vowed never to use them again. As we were quueing to check in a Crystal Rep went down the lines demanding a supplement "or we wouldn't be able to board the plane", so we paid up. When we got to the checkin the airline rep said it was nothing to do with them and they would have let us checkin. I started going back down the line telling people and the Crystal rep threatened to call Airport Security if I didn't stop. Never travelled with them since and never will.

That sounds a bit naughty,did you follow it up?

Nothing came of it - Supplement charges are legitimate (look in the small print of most contracts) and they thought it better to collect at check-in, rather than ask the resort Reps to do it. What I objected to was that we were being lied to - obviously the woman doing the collecting was on a bonus to get as many payments as possible.

I think it's high time for the travel industry to accept that if they mess-up their cost management then that's their problem, not yours. They're just gambling with your money by not making provision for currency fluctuations: if they win, they pocket the difference, if they lose, you cover the loss.

And they wonder why more and more people book directly on the Web.