Swiss ski carriage

verbier_ski_bum wrote:

felthorpe wrote:Rusty, as added insurance and as you are travelling with them again soon, I would also take the confirmation you have received on the T & C's from Swiss. An apology in writing to your complaint from Head Office, showing that this charge is not applicable, would add weight to any argument.

You could then wave said confirmation/apology under the nose of the official if they try to charge you again, to show that you have been through this before. And tell them that this time you will report them by name to their superiors and will ask for compensation, if they do not accept there should be no charge. :twisted:

It might be helpful if you could let us all have a copy so that we can go armed when flying Swiss. :mrgreen:

I think it would be going overboard for 60 CHF that will be reimbursed:) What's sort of compensation do you mean? But I would save a copy of reply. Mistakes happen. Swiss still offers great service and deals. Friends visiting last week paid 120 pounds return. If you consider that it includes hold luggage + skis + boots, and it's a regular airline that will ge priority in case of weather disruptions, I don't think it can be matched by Easy Jet, where many passengers would be packig everything in one ski bag to avoid extra charges and then dragging another 10 kilos to the cabin.

It was more a case of asking for compensation if they do it to Rusty a second time. The first time you can put it down to over zealous staff that maybe don't quite understand the rules, get a refund, fair enough, everyone makes mistakes and as you say, they are a good airline. But if they were to do it again, then wip out said letter and use the threat of a 2nd complaint and potential compensation claim as a lever to (hopefully) make them reconsider.

It is my experience (I am a professional complainer - had you noticed :D) that when they screw up, you give them the chance to put things right and are nice about it and say lots of thank you's when they sort it out BUT if they resist or make excuses, the gloves have to come off. At this stage I only stop when I have made them cry.

Hopefully this is a one off incident. Having used Swiss many times in the past from City Airport, we have never had a problem. The staff in Geneva were brilliant a couple of seasons ago when all of the airports in the UK closed for a couple of days. They put us up in a decent hotel and reimbursed us for meals. We were very happy not to be flying with some of the other carriers, who's passengers we found still camped out on the floor of the airport the following morning.

I was stranded in Geneva for 2 days a couple of years ago and Easyjet did nothing. Neither did my insurance, but thats another story!

Adam67 wrote:I was stranded in Geneva for 2 days a couple of years ago and Easyjet did nothing. Neither did my insurance, but thats another story!

Mmm reminds me of Sofia 31/12/08 cancelled Easyjet flight when i had 3 kids in tow. But that is indeed another story....

My personal nightmare was at Pisa airport, summer 2011, family of four booked on Ryanair return flight to Liverpool. The entire Italian public sector went out on strike in protest against the government austerity cuts: result, total chaos.After much to-ing and fro-ing we managed to sort flights from Bergamo leaving late next day. Kept the hire car for an extra day and found ourselves an hotel in Brescia. To cut a long story short, we got an extra day's holiday and the kids were doubly made up as they got a day off school. Kept all receipts (fuel, food, hotel etc.) and Ryanair reimbursed us when we got home. Happy days again:-).

Adam67 wrote:I was stranded in Geneva for 2 days a couple of years ago and Easyjet did nothing. Neither did my insurance, but thats another story!

Sounds like the same incident. We met a few easyjet passengers who spent the night in the airport. It made me realize the value of flying with a a 'frills included' airline. There is often only a few tens of pounds difference in cost, but boy do you appreciate being looked after when things go wrong. Swiss were faultless one that occasion.

One week on from when I submitted written complaint and request for refund. Still no response.

Dave

Two and a half weeks since I submitted my complaint and refund claim - no response and no refund.

The good news is that when we went through Geneva with Swiss on 30/12 SWISS were putting a purple sticker on everyones ski bag tags to indicate they were to be carried for free.