Hopefully some of you will find it useful if you're going there.
Firstly the transfer times from Sofia were around 4hrs with a 30 minute stop en route. Not a bad journey in all honesty with some nice scenery on the way. The first couple of hours of the transfer are pretty boring so use this to catch up on some sleep.
Arrived in resort at around midnight and were given the key to our room. The room was on the 4th floor and was dreadfull.
The window in the bedroom didn't lock shut, had no barriers or any forms of restriction and with a sheer drop it wasn't ideal for a family.
The sofabed had a piece of wood sticking through the mattress so was impossible to get a decent nights rest.
The bathroom was very unthought out.
Hotel bar was nice, warm and friendly and because of lack of apres ski, we spent every night sitting by the fireplace.
Ski bus to the slopes each day was fine and fairly enjoyable actually. You will get pestered by Bulgarians selling little handmade bells pretty much everyday. After a while this really started annoying me but I counted to 10 and managed to keep out of trouble.
After a few days I got used to the hounding and bought some bells for my two children. Yep the Bell men are that pushy lol.
I didn't take ski school but the wife and children did. From what I saw of tuition, it wasnt much short of amazing. My wife had private lessons for 4 hours each day and they cost around £60 per day.
Lift passes were about £100 per adult and about £60 for the children.
Ski and snowboard hire seemed well maintained and had no problems.
Now the skiing bit.........
Personally I hated it which was mainly due to the fact that alot of the people skiing the white stuff had no etiquette or common sense. I found my constantly having to look behind me aswell as in front. I was unable to safely pass people down the mountain because they making very unpredictable slow long turns. I didn't want to bomb past unless it was safe to do so but the second I did try to overtake there was some idiot up the mountain who couldn't control speed or turn and I almost got wiped out a few times.
Another classic was people walking dogs across the ski runs.
The wife (behinner) loved it and so did the children.
Apres ski was pretty non existent so don't expect much apart from an Irish bar which seemed dead when we went in there at 8pm one night.
A large beer will set you back around £2.50 and a large pizza around £6.00 so it is cheap.
I don't think I would go back to Bulgaria personally and because I felt like I had been done out of a ski holiday, I am off to Austria next month.
PS. If you are planning on going to Pamporovo book you lessons etc through Bulgaria Hotels. These worked out around £400 cheaper than crystal.
If you are going make sure you get good insurance aswell